All reservations will be made through our website via online booking form or via our email

The reservation is only valid after payment complete and confirmed by Cool Explorers Portugal through the email

Rescheduling your planned activity, as well as changing the number of passengers or tour type is possible only at the complete discretion of Cool Explorers Portugal including, but not limited to, concerns of availability and applicable charges/costs.

In case of rescheduling, changes must be requested at least 168 hours / 7 days before your tour booked date.

In the event of a “No-Show“ without any warning, your tour reservation will be canceled automatically with no right to be refunded.  

Injury or sickness is the responsibility of each guest.

Cancellation with more than 168 hours / 7 days before the Tour – Refund of 100% of the Paid Amount minus booking/transaction fees if applicable.

Cancellation with less than 168 hours / 7 days from the Tour – Non-Refundable

We will process your cancellation/refund request within one to seven business days. We will not acknowledge any verbal / over-the-phone request or voice mail.

Verbally speaking with our customer service representatives will not guarantee that your cancellation has been processed or acknowledged. To make your cancellation we kindly ask you to contact us via email   

For exceptional cases (with a justified reason) Cool Explorers Portugal reserves the right to evaluate and consider alternatives for making a partial refund. 

In case of circumstances beyond our control such as, but not limited to, war, civil or political instability, catastrophes, epidemics, terrorist activities, technical problems with transportation, flight cancelations, closures of airports, quarantine, viruses, weather conditions, actions, and orders from authorities, strikes, and other severe or highly unexpected factors, Cool Explorers Portugal may postpone or cancel their services and the full amounts previously received will be refunded, credited in a Gift Card format to be used until one year from the date of purchase.

Information on this site is subject to change without prior notice. 

Cool Explorers Portugal reserves the right to change prices according to dynamic pricing models. Any changes in rates will not affect bookings that have already been confirmed by Cool Explorers Portugal.

You can submit your suggestion, compliment or complaint in the Online Complaint Book.

Cool Explorers Portugal is a licensed travel agent and certified by the Portuguese Tourism Agency as Travel Agent under the license number RNAAT 323/2021. 

On our website in the Tours section, you will find a detailed description of what is or isn’t included in each experience as well pricing information. 

The official languages for our tours are Portuguese, English, or Spanish. French may also be available upon request and depending on the availability of our guide.

We recommend the use of comfortable clothing and comfortable shoes while participating in our tours. We also suggest that you bring sunglasses, a hat, and a jacket or sweater. 

Cool Explorers Portugal has no liability for the loss, theft, or damage of the personal belongings of our customers. Due to the type of vehicle used we have no safe space to store your belongings. We kindly ask you to bring a backpack or bag to remain with you during the tour and when not in the car. It’s the customer’s responsibility to ensure that personal belongings are secure at all times.

The vehicle used in our tours is a Land Rover Defender Soft Top and has the maximum capacity of 1 driver and 5 passengers. Our Land Rover Defender has suffered a resto-mod that added Marshall wireless speakers, Bluetooth, 220V power outlets to charge your smartphones and cameras, and onboard wi-fi internet.

Considering the type of vehicle used on our adventures, our tours are not recommended for pregnant women, travellers with back problems, or mobility problems. Children under 12 years old and/or height less than 135cm are not allowed due to the type of vehicle we are using and legal restrictions.

If you feel a medical condition may affect your trip in any way, please let us know when purchasing your tour. Cool Explorers Portugal reserves the right to decline bookings if we feel we are not able to accommodate your condition on any given tour.

Children under the age of 16 must be accompanied by a parent or guardian. Children under 12 years old and/or height less than 135cm are not allowed due to the type of vehicle we are using.

We love all kinds of pets! And we would love that you could bring them with you. However, due to the type of activities and legal restrictions you cannot bring any animals with you.

We reserve the right to use any photographs or videos taken by us during tours for Cool Explorers Portugal marketing purposes. If the customer wants to avoid being photographed or filmed please inform our staff at the beginning of the tour.

All bookings are subject to availability and Cool Explorers Portugal reserves the right to decline or cancel any booking at its discretion.

Booking your tour can be made directly via our website . After completing the reservation, you will receive a confirmation email. If you prefer to make your booking via email contact us at 

Please include all necessary information. By booking any activity you therefore fully and clearly understand and accept all Terms & Conditions present on this website.

Our tours and activities may be subject to changes due to technical, operational, weather or other issues. Cool Explorers Portugal reserves the right to make changes on planned tours and activities. These changes are not subject to refund.

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Cool Explorers Portugal website located at is a copyrighted work belonging to Cool Explorers Portugal. Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features.

All such additional terms, guidelines, and rules are incorporated by reference into these Terms.

Contact Information

Mobile: +351 912 453 676


These Terms of Use described the legally binding terms and conditions that oversee your use of the Site. By logging into the website, you are being compliant that these terms and you represent that you have the authority and capacity to enter into these Terms. You should be at least 18 years of age to acccess the website. If you disagree with all of the provision of these terms, do not log into and/or use the website.

These terms require the use of arbitration on an individual basis to resolve disputes and also limit the remedies available to you in the event of a dispute.

Subject to these Terms. Cool Explorers grants you a non-transferable, non-exclusive, revocable, limited license to access the Site solely for your own personal, noncommercial use.

Certain Restrictions. The rights approved to you in these Terms are subject to the following restrictions: (a) you shall not sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site; (b) you shall not change, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site; (c) you shall not access the Site in order to build a similar or competitive website; and (d) except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means unless otherwise indicated, any future release, update, or other addition to functionality of the Site shall be subject to these Terms.  All copyright and other proprietary notices on the Site must be retained on all copies thereof.

Cool Explorers reserves the right to change, suspend, or cease the Site with or without notice to you.  You approved that Cool Explorers will not be held liable to you or any third-party for any change, interruption, or termination of the Site or any part.

No Support or Maintenance. You agree that Cool Explorers will have no obligation to provide you with any support in connection with the Site.

Excluding any User Content that you may provide, you are aware that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Site and its content are owned by Cool Explorers or Cool Explorers’s suppliers. Note that these Terms and access to the Site do not give you any rights, title or interest in or to any intellectual property rights, except for the limited access rights expressed in Section 2.1. Cool Explorers and its suppliers reserve all rights not granted in these Terms.

Third-Party Links & Ads. The Site may contain links to third-party websites and services, and/or display advertisements for third-parties.  Such Third-Party Links & Ads are not under the control of Cool Explorers, and Cool Explorers is not responsible for any Third-Party Links & Ads. Cool Explorers provides access to these Third-Party Links & Ads only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links & Ads.  You use all Third-Party Links & Ads at your own risk, and should apply a suitable level of caution and discretion in doing so. When you click on any of the Third-Party Links & Ads, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices.

Other Users. Each Site user is solely responsible for any and all of its own User Content.  Because we do not control User Content, you acknowledge and agree that we are not responsible for any User Content, whether provided by you or by others.  You agree that Cool Explorers will not be responsible for any loss or damage incurred as the result of any such interactions.  If there is a dispute between you and any Site user, we are under no obligation to become involved.

You hereby release and forever discharge the Cool Explorers and our officers, employees, agents, successors, and assigns from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature, that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Site. If you are a California resident, you hereby waive California civil code section 1542 in connection with the foregoing, which states: “a general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.”

Cookies and Web Beacons. Like any other website, Cool Explorers Portugal uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

The site is provided on an “as-is” and “as available” basis, and Cool Explorers and our suppliers expressly disclaim any and all warranties and conditions of any kind, whether express, implied, or statutory, including all warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement.  We and our suppliers make no guarantee that the site will meet your requirements, will be available on an uninterrupted, timely, secure, or error-free basis, or will be accurate, reliable, free of viruses or other harmful code, complete, legal, or safe.  If applicable law requires any warranties with respect to the site, all such warranties are limited in duration to ninety (90) days from the date of first use.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.  Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

To the maximum extent permitted by law, in no event shall Cool Explorers or our suppliers be liable to you or any third-party for any lost profits, lost data, costs of procurement of substitute products, or any indirect, consequential, exemplary, incidental, special or punitive damages arising from or relating to these terms or your use of, or incapability to use the site even if Cool Explorers has been advised of the possibility of such damages.  Access to and use of the site is at your own discretion and risk, and you will be solely responsible for any damage to your device or computer system, or loss of data resulting therefrom.

To the maximum extent permitted by law, notwithstanding anything to the contrary contained herein, our liability to you for any damages arising from or related to this agreement, will at all times be limited to a maximum of fifty U.S. dollars (u.s. $50). The existence of more than one claim will not enlarge this limit.  You agree that our suppliers will have no liability of any kind arising from or relating to this agreement.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Term and Termination. Subject to this Section, these Terms will remain in full force and effect while you use the Site.  We may suspend or terminate your rights to use the Site at any time for any reason at our sole discretion, including for any use of the Site in violation of these Terms.  Upon termination of your rights under these Terms, your Account and right to access and use the Site will terminate immediately.  You understand that any termination of your Account may involve deletion of your User Content associated with your Account from our live databases. Cool Explorers will not have any liability whatsoever to you for any termination of your rights under these Terms.

Cool Explorers respects the intellectual property of others and asks that users of our Site do the same.  In connection with our Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination of users of our online Site who are repeated infringers of intellectual property rights, including copyrights.  If you believe that one of our users is, through the use of our Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification must be provided to our designated Copyright Agent:

  • your physical or electronic signature;
  • identification of the copyrighted work(s) that you claim to have been infringed;
  • identification of the material on our services that you claim is infringing and that you request us to remove;
  • sufficient information to permit us to locate such material;
  • your address, telephone number, and e-mail address;
  • a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
  • a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

Please note that, any misrepresentation of material fact in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.

These Terms are subject to occasional revision, and if we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our Site.  You are responsible for providing us with your most current e-mail address.  In the event that the last e-mail address that you have provided us is not valid our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice.  Any changes to these Terms will be effective upon the earliest of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our Site.  These changes will be effective immediately for new users of our Site. Continued use of our Site following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. Dispute Resolution. Please read this Arbitration Information. 

For updates, more information and entities of Consumer Disputes you can check the consumer portal at

Online Dispute Resolution. The European Regulation 524/2013 has created an electronic platform for the Consumer Dispute Resolution (CDR). The CDR online platform has jurisdiction for the resolution of disputes concerning contractual obligations arising from sales contracts or services online. The CDR Platform can be accessed at the following address:

Your Privacy. Please read our Privacy Policy.

Copyright/Trademark Information. Copyright ©. All rights reserved.  All trademarks, logos and service marks displayed on the Site are our property or the property of other third-parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.