All reservations will be made through our website via online booking form or via our email firstname.lastname@example.org
The reservation is only valid after payment complete and confirmed by Cool Explorers Portugal through the email email@example.com
Rescheduling your planned activity, as well as changing the number of passengers or tour type is possible only at the complete discretion of Cool Explorers Portugal including, but not limited to, concerns of availability and applicable charges/costs.
In case of rescheduling, changes must be requested at least 168 hours / 7 days before your tour booked date.
In the event of a “No-Show“ without any warning, your tour reservation will be canceled automatically with no right to be refunded.
Injury or sickness is the responsibility of each guest.
Cancellation with more than 168 hours / 7 days before the Tour – Refund of 100% of the Paid Amount minus booking/transaction fees if applicable.
Cancellation with less than 168 hours / 7 days from the Tour – Non-Refundable
We will process your cancellation/refund request within one to seven business days. We will not acknowledge any verbal / over-the-phone request or voice mail.
Verbally speaking with our customer service representatives will not guarantee that your cancellation has been processed or acknowledged. To make your cancellation we kindly ask you to contact us via email firstname.lastname@example.org
For exceptional cases (with a justified reason) Cool Explorers Portugal reserves the right to evaluate and consider alternatives for making a partial refund.
In case of circumstances beyond our control such as, but not limited to, war, civil or political instability, catastrophes, epidemics, terrorist activities, technical problems with transportation, flight cancelations, closures of airports, quarantine, viruses, weather conditions, actions, and orders from authorities, strikes, and other severe or highly unexpected factors, Cool Explorers Portugal may postpone or cancel their services and the full amounts previously received will be refunded, credited in a Gift Card format to be used until one year from the date of purchase.
Information on this site is subject to change without prior notice.
Cool Explorers Portugal reserves the right to change prices according to dynamic pricing models. Any changes in rates will not affect bookings that have already been confirmed by Cool Explorers Portugal.
You can submit your suggestion, compliment or complaint in the Online Complaint Book.